CheckStatus
Sign In

Support

Contact Us

Get help from the CheckStatus support team

We're here to help. If you have questions, need assistance, or want to share feedback, reach out to us.

Contact Support

The fastest way to get help is to contact our support team:

Contact Support

When contacting support, please include:

  • Your account email address
  • The status page you're having issues with (if applicable)
  • A clear description of your question or problem
  • Any error messages you're seeing
  • Screenshots if they help explain the issue

Response Times

We aim to respond to all support requests within:

Plan Response Time
Free 2-3 business days
Starter 1-2 business days
Growth Within 24 hours
Pro Within 4 hours

Response times are for initial responses during business hours (Monday-Friday, 9 AM - 5 PM EST).

Before Contacting Support

You might find your answer faster by checking:

  1. FAQ - Common questions and answers
  2. Quick Start Guide - Getting started walkthrough
  3. Feature Documentation - Detailed guides for each feature

What We Can Help With

Our support team can assist with:

  • Account and billing questions
  • Technical issues with your status page
  • Feature questions and how-to guides
  • Bug reports
  • Plan recommendations
  • Feature requests and feedback

Reporting Bugs

If you've found a bug, please include:

  1. Steps to reproduce: What you did before the issue occurred
  2. Expected behavior: What you thought would happen
  3. Actual behavior: What actually happened
  4. Browser/device: What browser and device you're using
  5. Screenshots: Visual evidence of the issue

Feature Requests

We love hearing your ideas. When suggesting a feature:

  • Describe the problem you're trying to solve
  • Explain how you'd like the feature to work
  • Share any examples from other tools you've used

We review all feature requests and prioritize based on customer feedback.

Account Issues

Can't Sign In

  1. Try resetting your password using the "Forgot Password" link
  2. Check that you're using the correct email address
  3. Clear your browser cache and cookies
  4. Try a different browser or incognito mode

If you still can't access your account, contact support with your account email address.

Billing Questions

For billing inquiries:

  • View your invoices by clicking your profile icon, then Billing > Billing History
  • Update your payment method in the same section
  • Contact support for refund requests or billing disputes

Stay Updated

Follow us for product updates and tips:

We Value Your Feedback

Whether you have a suggestion, compliment, or complaint, we want to hear it. Your feedback helps us build a better product.

Thank you for using CheckStatus.