CheckStatus
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Account & Settings

Team Management

Learn how to invite team members and manage roles

CheckStatus allows you to invite team members to help manage your status pages and incidents. This guide covers how to add, manage, and remove team members.

Team Member Roles

CheckStatus has two team member roles:

Role Capabilities
Admin Full access to all features, including billing and team management
Member Can manage status pages, components, incidents, and maintenance

Admin Capabilities

Admins can:

  • Create and manage status pages
  • Manage components and incidents
  • Schedule maintenance
  • Invite and remove team members
  • Access billing and subscription settings
  • View and manage subscribers
  • Configure account settings

Member Capabilities

Members can:

  • Create and manage status pages
  • Manage components and incidents
  • Schedule maintenance
  • View subscribers
  • Cannot access billing or team management

Inviting Team Members

To invite a new team member:

  1. Click your profile icon in the top-right corner
  2. Select Accounts
  3. Click on the account you want to add members to
  4. Click Invite A User
  5. Enter their Name and Email
  6. Select their role(s) by checking Admin and/or Member
  7. Click Send invitation

Invite Team Member

Note: The Member role is selected by default. You can assign both Admin and Member roles to the same user.

Role Permissions

When inviting a user, you'll see a helpful summary:

  • Admin: Can manage team members, billing, and all account settings
  • Member: Can view and manage status pages, incidents, and components

Invitation Process

  1. Invitation sent: The invitee receives an email with an invitation link
  2. Accept invitation: They click the link and create an account (or sign in if they have one)
  3. Join team: They're added to your account with the assigned role

Invitations expire after 7 days. If an invitation expires, you'll need to send a new one.

Managing Team Members

Viewing Team Members

  1. Click your profile icon in the top-right corner
  2. Select Accounts
  3. Click on an account
  4. View the Team Members section showing all members and their roles

The page displays:

  • Current member count (e.g., "1 of 100 team members")
  • A table with each member's name and roles (Owner, Admin, Member)
  • An Edit button for each member

Team Members

Changing Roles

To change a team member's role:

  1. Click your profile icon in the top-right corner
  2. Select Accounts
  3. Click on an account
  4. Find the team member and click Edit
  5. Check or uncheck the Admin and Member checkboxes
  6. Click Update Account user

Note: You cannot change your own role. Another admin must do it for you. The account owner's Admin role cannot be removed.

Removing Team Members

To remove a team member from your account:

  1. Click your profile icon in the top-right corner
  2. Select Accounts
  3. Click on an account
  4. Find the team member and click Edit
  5. Click the remove/delete option
  6. Confirm the removal

When you remove a team member:

  • They lose access to your account immediately
  • They can no longer view or manage your status pages
  • They can still access any other accounts they belong to

Warning: Removing a team member is immediate and cannot be undone. You would need to re-invite them to restore access.

Team Member Limits by Plan

The number of team members depends on your plan:

Plan Team Members
Free 2
Starter 5
Growth 10
Pro 100

The count includes:

  • The account owner
  • All admins
  • All members

Pending invitations count toward your limit.

Account Owner

The account owner is a special role with additional capabilities:

  • Transfer account ownership to another member
  • Delete the account
  • Always has admin privileges

Transferring Ownership

To transfer account ownership:

  1. Click your profile icon in the top-right corner
  2. Select Accounts
  3. Click on the account
  4. Click Edit Account
  5. In the Ownership Transfer section, select the new owner
  6. Confirm the transfer

Note: Ownership transfer requires at least 2 members in the account. The new owner will have full control, including billing.

Edit Account

Best Practices

Role Assignment

  • Use Admin sparingly: Only give admin access to people who need billing or team management access
  • Default to Member: Most team members only need member-level access
  • Account owner: Keep this with someone who has long-term responsibility for the account

Team Security

  • Regularly review team member access
  • Remove team members who no longer need access
  • Encourage team members to enable two-factor authentication
  • Use strong, unique passwords

Onboarding New Members

When adding a new team member:

  1. Start with the Member role
  2. Show them how to navigate the dashboard
  3. Walk through creating incidents and updates
  4. Explain your team's communication guidelines

Troubleshooting

Invitation Not Received

If a team member doesn't receive the invitation:

  1. Check their spam or junk folder
  2. Verify the email address is correct
  3. Resend the invitation
  4. Ask them to add your domain to their safe senders list

Cannot Remove Member

If you can't remove a team member:

  • You cannot remove yourself
  • You cannot remove the account owner
  • You must be an admin to remove members

Cannot Transfer Ownership

If ownership transfer is not available:

  • Ensure the account has at least 2 members
  • Invite additional members first before transferring