Subscribers

Subscribers are customers who sign up to receive email notifications about your service status. When incidents occur or maintenance is scheduled, subscribers are automatically notified.

How Subscriptions Work

1. Visitors subscribe: Anyone can subscribe to your status page using the subscribe form
2. Confirmation email: Subscribers receive an email to confirm their subscription
3. Notifications: Confirmed subscribers receive email notifications for incidents and maintenance
4. Unsubscribe: Subscribers can unsubscribe at any time using the link in any notification email

Public Subscription Form

Your public status page includes a subscription form where visitors can sign up for updates:

1. Visitor enters their email address
2. They click Subscribe
3. CheckStatus sends a confirmation email
4. They click the confirmation link
5. They're now subscribed and will receive notifications

Note: Team members cannot subscribe to their own status pages via the public form.

Managing Subscribers

To view and manage your subscribers:

1. Click Subscribers in the sidebar
2. View the list of all subscribers

Note: Pending confirmations are automatically deleted after 7 days if not confirmed.

Subscriber Information

The subscriber list shows:

• Email: The subscriber's email address
• Status: Confirmed or Pending Confirmation
• Subscribed: When they signed up (click to sort)
• Actions: View details, resend confirmation (for pending), or delete

Viewing Subscriber Details

To view detailed information about a subscriber:

1. Click the view icon (eye) on the subscriber row
2. View the subscriber's email, status, status page, and subscription date
3. From this page you can also resend confirmation or delete the subscriber

Filtering Subscribers

Use the filters to find specific subscribers:

• Status: Filter by All, Confirmed, or Pending Confirmation
• Subscription Date: Filter by date range (e.g., Last 7 Days, Last 30 Days)
• Search: Find subscribers by email address
• Clear Filters: Reset all filters to default

Resending Confirmations

For subscribers with Pending Confirmation status, you can resend the confirmation email:

Resend for Individual Subscriber

1. Click the envelope icon on the subscriber row, or
2. Click the view icon to open Subscriber Details, then click Resend Confirmation

Bulk Resend Confirmations

1. Select subscribers using the checkboxes
2. Click Resend Confirmations

This sends a new confirmation email to all selected pending subscribers.

Exporting Subscribers

You can export your subscriber list as a CSV file:

1. Click Subscribers in the sidebar
2. Apply any filters you want (exports respect current filters)
3. Click Export to CSV

The button shows the count of subscribers that will be exported (e.g., "Export to CSV (11)").

Deleting Subscribers

Deleting Individual Subscribers

1. Click the trash icon on the subscriber row, or
2. Click the view icon to open Subscriber Details, then click Delete Subscriber

Bulk Delete Selected

To delete multiple subscribers at once:

1. Select subscribers using the checkboxes
2. Click Delete Selected
3. Confirm the deletion

Delete Filtered Results

When you have filters applied, you can delete all matching subscribers:

1. Apply filters (e.g., Status or Subscription Date)
2. Click Delete Filtered (shows count of matching subscribers)
3. Confirm the deletion

Delete All from Status Page

To remove all subscribers from a status page:

1. Click Delete All from this Status Page
2. Confirm the deletion

Warning: Deleting subscribers is permanent and cannot be undone.

Subscriber Notifications

Subscribers receive email notifications for:

Event	When Sent
Incident created	When a new incident is published
Incident updated	When an incident update is posted
Incident resolved	When an incident is marked resolved
Maintenance scheduled	When new maintenance is created (if notifications enabled)
Maintenance reminder	24 hours before maintenance (if enabled)
Maintenance started	When maintenance begins
Maintenance completed	When maintenance is finished

Note: Only confirmed subscribers receive notifications. Pending subscribers (who haven't clicked the confirmation link) don't receive any notifications.

Subscriber Limits by Plan

Your plan determines how many subscribers you can have across all status pages:

Plan	Subscriber Limit
Free	50
Starter	500
Growth	1000
Pro	5000

What Happens at the Limit

• Soft limit (80%): You'll see a warning banner indicating you're approaching the limit
• Hard limit (100%): New subscriptions will be blocked until you upgrade or remove existing subscribers

The subscriber limit applies to your entire account, not per status page.

Unsubscribing

Subscribers can unsubscribe using the unsubscribe link included in every notification email. When someone unsubscribes, they're immediately removed from your subscriber list and won't receive any more notifications.

Best Practices

Growing Your Subscriber Base

• Add a prominent link to your status page from your main website
• Include your status page URL in your app's footer or settings
• Mention your status page in your documentation
• Encourage customers to subscribe during onboarding

Managing Subscribers

• Regularly review your subscriber list for invalid emails
• Export and backup your subscriber list periodically
• Remove bounced or invalid email addresses

Notification Quality

• Keep incident updates concise and informative
• Don't over-notify (combine related updates when possible)
• Always send a resolution notification when incidents are resolved

Related Topics

• Incidents - Create incidents that notify subscribers
• Scheduled Maintenance - Plan maintenance windows
• Notifications - Configure notification settings